Salesforce Solution Architect (Service Cloud Voice)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Salesforce Solution Architect (Service Cloud Voice): Designing and implementing Salesforce Service Cloud Voice and Amazon Connect contact center solutions with an accent on AI integration and scalable architecture. Focus on building best-in-class contact center implementations, translating complex customer requirements, and leading enterprise-level projects.
Location: Remote - United States
Company
, part of Accenture, is a leader in AI and Salesforce innovation, specializing in AI-powered customer experience solutions and generative AI technologies.
What you will do
- Facilitate business process reviews and translate customer requirements into contact center designs
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and oversee project delivery
- Lead vision and strategy discussions with customer service leadership
- Partner with AI teams to create innovative Salesforce solutions
- Deliver end user training and documentation
Requirements
- Must have 3+ years of Salesforce development or configuration experience
- Understanding of customer service and contact center operations
- Experience with Salesforce Platform architecture and custom application building
- Client-facing experience including pre-sales and project management
- Location: Must be based in the United States or able to work remotely within the US
- English proficiency: B2 or higher
Nice to have
- Salesforce certifications (Service Cloud, Experience Cloud, Sales Cloud)
- Contact center architecture knowledge
- Experience with VOIP protocols like SIP, WebRTC
- Experience with Amazon Connect contact center solutions
- Workforce management and outbound dialer experience
Culture & Benefits
- Flexible remote and in-person work options
- Up to 25% travel for client engagements
- Culture of trust and flexibility for work-life balance
- Collaborative environment with open communication
- Regular team celebrations and social events
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