Solution Architect (CRM)

TL;DR

Solution Architect (CRM): Leading the implementation of the ServiceMax product suite and transforming business requirements into scalable CRM solutions with an accent on client relationship management and functional design. Focus on designing end-to-end solutions, coordinating project teams, and ensuring quality deployment in a globally distributed environment.

Location: Remote within the United Kingdom

Company

hirify.global develops software that integrates the physical and digital worlds to improve operations and product creation for businesses worldwide.

What you will do

• Lead discovery and design workshops and transform business requirements into functional CRM solutions.
• Oversee configuration, quality reviews, testing, and deployment of ServiceMax solutions.
• Provide mentorship and guidance to consultants and collaborate with technical architects and other functional groups.
• Support sales by identifying upsell opportunities and coordinate implementation activities across teams.
• Develop case studies, training materials, and internal processes to improve service delivery.

Requirements

• Location: Must be based in the United Kingdom or able to work remotely within the UK
• Minimum 2+ years Salesforce administrative or configuration experience; Salesforce certification preferred.
• 7+ years consulting experience with CRM solutions and 5+ years in technology-focused companies.
• Strong leadership, communication skills, and ability to work in globally distributed teams.
• Willingness to travel up to 50%, including international travel.

Nice to have

• Experience with field service operations, customer service management, or call center support.
• Experience implementing or working with the ServiceMax application.

Culture & Benefits

• Work with cutting-edge technologies transforming the physical world.
• Collaborate with talented industry leaders in a diverse and inclusive environment.
• Opportunities for learning, growth, and innovation.