TL;DR

Enterprise Customer Success Manager (EMEA): Manage strategic, complex enterprise customer relationships and drive value realization, adoption, and expansion with an accent on executive stakeholder management, technical fluency, and cross-functional collaboration. Focus on building strategic success plans, influencing C-level stakeholders, and leading global account growth across EMEA.

Location: Hybrid in Amsterdam, Netherlands with 2-3 days per week onsite

Company

%hirify_global% builds AI infrastructure powering next-generation recruitment services, automating workflows for enterprise recruitment teams and global staffing firms.

What you will do

Own success, value, and growth for global enterprise accounts across EMEA and beyond.
Build and execute strategic success plans linking product adoption to business outcomes and ROI.
Manage complex enterprise environments and build trust with C-suite and senior stakeholders.
Act as a strategic advisor on recruitment technology, AI adoption, and workflow optimization.
Collaborate with product, sales, operations, and support teams to deliver a world-class customer experience.
Lead executive business reviews and drive adoption and expansion initiatives.

Requirements

Location: Must be able to commute to Amsterdam office 2-3 days per week (hybrid setup)
7+ years experience in Customer Success or Account Management supporting enterprise B2B SaaS accounts.
Proven ability to manage and grow global enterprise accounts, ideally in recruitment tech, HR tech, or AI platforms.
Strong technical fluency with APIs, integrations, and data flows.
Fluent in English and Dutch; additional European languages are a plus.
Excellent communication and executive presence with consultative skills.

Nice to have

Experience influencing C-level and SVP stakeholders and driving strategic transformation initiatives.
Analytical and data-driven approach to value realization and risk management.

Culture & Benefits

Competitive compensation with performance upside and stock options.
Top-tier tools including MacBook Pro and personal development budget.
Hybrid work model with occasional travel.
Clear growth path into senior and strategic roles.