Enterprise Customer Success Manager (EMEA)

TL;DR

Enterprise Customer Success Manager (EMEA): Manage strategic, complex enterprise customer relationships and drive value realization, adoption, and expansion with an accent on executive stakeholder management, technical fluency, and cross-functional collaboration. Focus on building strategic success plans, influencing C-level stakeholders, and leading global account growth across EMEA.

Location: Hybrid in Amsterdam, Netherlands with 2-3 days per week onsite

Company

hirify.global builds AI infrastructure powering next-generation recruitment services, automating workflows for enterprise recruitment teams and global staffing firms.

What you will do

• Own success, value, and growth for global enterprise accounts across EMEA and beyond.
• Build and execute strategic success plans linking product adoption to business outcomes and ROI.
• Manage complex enterprise environments and build trust with C-suite and senior stakeholders.
• Act as a strategic advisor on recruitment technology, AI adoption, and workflow optimization.
• Collaborate with product, sales, operations, and support teams to deliver a world-class customer experience.
• Lead executive business reviews and drive adoption and expansion initiatives.

Requirements

• Location: Must be able to commute to Amsterdam office 2-3 days per week (hybrid setup)
• 7+ years experience in Customer Success or Account Management supporting enterprise B2B SaaS accounts.
• Proven ability to manage and grow global enterprise accounts, ideally in recruitment tech, HR tech, or AI platforms.
• Strong technical fluency with APIs, integrations, and data flows.
• Fluent in English and Dutch; additional European languages are a plus.
• Excellent communication and executive presence with consultative skills.

Nice to have

• Experience influencing C-level and SVP stakeholders and driving strategic transformation initiatives.
• Analytical and data-driven approach to value realization and risk management.

Culture & Benefits

• Competitive compensation with performance upside and stock options.
• Top-tier tools including MacBook Pro and personal development budget.
• Hybrid work model with occasional travel.
• Clear growth path into senior and strategic roles.