Technical Support Engineer

TL;DR

Technical Support Engineer: Provide enterprise-level technical support and troubleshooting for hirify.global's digital analytics platform with an accent on customer issue resolution, product expertise, and cross-functional collaboration. Focus on diagnosing complex problems, escalating challenging tickets, and improving support processes to enhance customer experience.

Location: Amsterdam, The Netherlands

Company

hirify.global is a leading digital analytics platform helping thousands of customers build better products and digital experiences with embedded AI agents.

What you will do

• Answer and escalate support tickets via email and chat, ensuring SLA compliance
• Provide expert product knowledge to diagnose and resolve customer issues
• Collaborate with Customer Success Managers to drive data trust in key accounts
• Create and update technical and non-technical documentation
• Report common issues and drive improvements in support processes
• Participate in on-call weekend and holiday support rotations

Requirements

• Location: Must be based in Amsterdam, The Netherlands
• Completed Bachelor’s Degree
• Experience in customer-facing technical support or strong customer empathy
• Familiarity with SDKs, APIs, and support tools like Zendesk, Intercom, Confluence, and Jira
• Ability to learn and explain technical products clearly
• Strong problem-solving skills and passion for analytics