Customer Support Specialist

TL;DR

Customer Support Specialist: Supporting users of the hirify.global platform through email and chat with an accent on customer satisfaction and technical understanding of the product. Focus on managing support conversations, working closely with educators, and improving access to quality education.

Location: Onsite in Chicago, IL, USA

Salary: $56,500 annually

Company

hirify.global is a product company providing a comprehensive platform for K-12 computer science education used by millions of students and thousands of schools worldwide.

What you will do

• Handle support inquiries and manage chat with teachers and users of hirify.global
• Develop a deep understanding of the hirify.global product and curriculum
• Maintain customer satisfaction scores and communicate customer needs to the team
• Participate in video calls with customers and manage external knowledge base
• Collaborate closely with educators and schools to facilitate coding education

Requirements

• Must be authorized to work in the US
• Onsite work 5 days a week in Chicago office
• Passion for improving access to quality education
• Strong written and verbal communication skills
• Highly organized and detail oriented
• Interest in learning coding; prior teaching or edtech experience is a plus

Culture & Benefits

• Health, dental, and vision insurance
• Equity and 401k plan with 4% match
• Paid parental leave and strong vacation policy
• Short and long term disability coverage
• Lunch provided some days and monthly CTA ride pass covered
• $400 annual professional development stipend