Technical Product Support Specialist

TL;DR

Technical Product Support Specialist: Provide technical triage and resolution for complex issues, analyze support data to inform product improvements, and maintain system synchronization with an accent on customer-centric product insights and data hygiene. Focus on diagnosing intricate problems, coordinating with engineering for bug fixes, and enabling customer-facing teams with up-to-date product knowledge.

Location: Remote (US only)

Salary: $50,000–$60,000

Company

hirify.global simplifies workforce compliance management across healthcare by delivering seamless compliance solutions leveraging market-leading technology and essential data.

What you will do

• Serve as final escalation point for complex technical issues, troubleshooting and coordinating bug resolution with Engineering.
• Analyze support data to identify user friction points and document feature requests influencing the product roadmap.
• Maintain system synchronization and data hygiene between support ticketing and product development systems.
• Provide product knowledge and promote documentation-first approach for customer-facing teams.
• Assist on client calls to diagnose complex problems and provide subject matter expertise.

Requirements

• Must be located within the United States and authorized to work in the US.
• 1+ years experience in Technical Support or Software Quality Assurance.
• Bachelor’s degree or equivalent practical experience.
• Proficiency in Excel required; experience with SQL, Jira, and QA processes preferred.
• Strong critical thinking and communication skills to convey technical details to non-technical stakeholders.

Culture & Benefits

• Recognized as a top workplace with professional development allowance.
• Flexible work-life balance with ample PTO and special paid time off.
• Comprehensive US employee benefits including 401K matching and health insurance options.
• Support for personal well-being through lifestyle spending accounts.