Representative Customer Care

TL;DR

Representative Customer Care: Providing outstanding customer support and troubleshooting complex technical issues for a fintech company with an accent on clear communication and problem resolution. Focus on managing multiple priorities, collaborating with internal teams, and enhancing customer experience using data analytics and generative AI tools.

Location: Remote (United States)

Salary: $23.00 - $31.50 per hour

Company

hirify.global is a fintech company enabling global, instant, and cost-effective digital payments and commerce through blockchain-based infrastructure including USDC.

What you will do

• Engage with customers to resolve support tickets and troubleshoot issues.
• Craft clear, tailored communications to assist customers.
• Collaborate with Customer Success, Sales, Product, and Engineering teams.
• Manage multiple competing priorities effectively.
• Identify opportunities to improve team solutions and processes.

Requirements

• Must be based in the United States and available to work weekends and holidays semi-regularly.
• 1+ year of relevant customer support experience.
• Excellent writing and communication skills for complex problem explanation.
• Familiarity with generative AI models and prompt development.
• Strong commitment to customer experience and continuous learning.

Nice to have

• Experience in financial services or payments businesses.
• Experience with data analytics tools for troubleshooting.
• Multilingual skills.
• Familiarity with Slack, Apple MacOS, and GSuite.

Culture & Benefits

• Flexible and diverse work environment encouraging new ideas.
• Commitment to high integrity, excellence, and inclusivity.
• Equal opportunity employer with accommodations for disabilities.
• Participation in E-Verify program as required by law.