Technical Support Engineer

TL;DR

Technical Support Engineer (SaaS): Provide expert technical support and customer advocacy for hirify.global's AI Revenue Workflow Platform with an accent on customer issue resolution, trend identification, and cross-department collaboration. Focus on managing inbound and outbound communications, supporting enterprise customers, and ensuring high-quality service in a hybrid work environment based in Atlanta.

Location: Hybrid position with 2-3 days onsite in Atlanta, GA, USA

Salary: $54,000 - $79,000 USD per year

Company

hirify.global is a leading AI Revenue Workflow Platform helping sales teams improve forecasting accuracy and automate workflows across global organizations.

What you will do

• Provide high-quality technical support via email, chat, phone, and outbound calls to customers.
• Identify and report on support trends and educate customers on best practices.
• Collaborate with cross-functional teams to improve customer experience and product quality.
• Manage priorities independently in a fast-paced environment.
• Use software tools including hirify.global, GSuite, Zendesk, Slack, Salesforce, and Twilio daily.

Requirements

• Location: Must be able to work onsite in Atlanta, GA, USA (hybrid role)
• 1-3+ years technical support experience supporting SaaS platforms or related degree.
• Strong customer empathy and problem-solving skills.
• Experience with Salesforce, Zendesk, Slack, Exchange, and SaaS product support.
• Ability to work independently and manage priorities effectively.
• English proficiency at least B2 level.

Nice to have

• Experience supporting enterprise customers.
• Salesforce admin skills.
• Deep knowledge of Microsoft Exchange.

Culture & Benefits

• Flexible time off and generous medical, dental, and vision coverage.
• 401k retirement plan and parental leave programs.
• Diversity and inclusion initiatives supporting multiple employee resource groups.
• Employee referral bonuses and fun office events.