Customer Success Associate

TL;DR

Customer Success Associate: Building upon foundational skills to support and manage the customer lifecycle more comprehensively with an accent on proactive engagement and issue resolution. Focus on ensuring customer satisfaction, assisting with renewals, and contributing to product improvements through detailed feedback.

Location: Remote in the United States

Salary: $45,100 - $61,700

Company

hirify.global is a global company providing professional information, software solutions, and services across various industries including legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare.

What you will do

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and identify upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Collaborate with internal teams on customer feedback to improve products/services.

Requirements

• Enhanced verbal and written communication capabilities.
• Intermediate problem-solving ability to tackle a wider range of issues.
• Basic analytical skills to track and interpret customer data.
• Strong understanding of products/services.
• Proficient use of CRM tools for streamlined customer management.
• Deepened empathy and focus on customer needs.

Culture & Benefits

• Permanent remote role.
• Commitment to a fair and genuine hiring process without AI tools or external prompts.
• Value authenticity in assessing individual skills, experiences, and communication style.

Hiring process

• Interviews are designed to assess individual skills, experiences, and communication style.
• Candidates are asked to participate without the assistance of AI tools or external prompts.
• The process may include in-person interviews and may require removing virtual backgrounds.