Technical Support Specialist

TL;DR

Technical Support Specialist (Customer Support): Providing expert technical and customer support for hirify.global's reservation software with an accent on personalized, white-glove service and problem solving. Focus on handling inbound/outbound support issues, collaborating across teams, and contributing to product feedback and documentation.

Location: Denver, CO, United States; must be authorized to work in the United States

Salary: $21.90/hour plus additional compensation opportunities and 10% bonus potential

Company

hirify.global is a leading travel technology company providing reservation software for tours, activities, and attractions worldwide, with over 20,000 clients across 90+ countries.

What you will do

• Become an expert user of hirify.global software and stay updated on new features
• Handle inbound and outbound support issues via email and phone
• Provide exceptional, personalized technical support and problem solving for clients
• Communicate across teams to ensure client needs are met and provide feedback to product team
• Contribute to help documentation and improve standard operating procedures

Requirements

• Fluent English (written and spoken) required
• Authorization to work in the United States
• Commitment to delivering best-in-class customer and technical support
• Strong communication skills and ability to work effectively with others
• Shift flexibility with five 8-hour shifts per week, Monday through Sunday
• Patient, curious, detail-oriented, and eager to problem solve

Culture & Benefits

• Medical, dental, and vision coverage
• 26 vacation days, 10 sick days, 12 paid holidays, and global leave benefits including parental and grandparent leave
• 401k with employer matching
• Work-from-home assistance and hybrid-friendly environment
• Educational opportunities and wellness benefits
• Social events, team-building, and paid volunteer hours