Customer Experience Agent (AI)

TL;DR

Customer Experience Agent (AI): Serving as the primary voice of hirify.global for customers by providing live support, troubleshooting issues, and building trust, with an accent on speed, accuracy, and empathy. Focus on applying strong product knowledge, investigative skills, and critical thinking to drive customer issues to resolution and adapt to AI-powered workflows.

Location: Onsite in Houston, Texas. Relocation support to NYC or SF is available if needed.

Salary: $48,000 – $70,000

Company

hirify.global is a financial operations platform leveraging AI to save companies time and money through an all-in-one solution for payments, corporate cards, and vendor management.

What you will do

• Serve as the first line of support primarily over live chat, with additional coverage through email and phone.
• Troubleshoot customer issues using product knowledge, investigative skills, and critical thinking.
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment.
• Take ownership of escalations and ensure issues are resolved with internal teams.
• Adapt quickly to new tools, product releases, and AI-powered process changes.
• Meet and exceed key performance standards like CSAT, QA, and speed-of-service.

Requirements

• Comfort and confidence in live chat as a primary support channel.
• Ability to work evenings, weekends, and some holidays.
• Strong customer focus with empathy under pressure.
• Excellent verbal and written communication skills.
• Ability to quickly learn hirify.global’s platform and apply product knowledge.
• Strong analytical and problem-solving skills.
• Persistence in driving issues to resolution with internal teams.

Nice to have

• Familiarity with AI-powered tools or workflow automation in customer support.
• Comfort working in a high-growth or startup environment.
• Experience with Zendesk or other customer support platforms.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for employees, partially covered for dependents.
• 401k with employer match, Flexible PTO, Fertility HRA, WFH stipend, and Wellness stipend.
• Parental Leave and Pet insurance.
• Fast-moving, high-energy team leveraging AI, automation, and evolving workflows.