CX Enablement Manager

TL;DR

CX Enablement Manager: Design and deliver onboarding and technical enablement programs for the Customer Experience organization and implementation partners with an accent on optimizing CX systems, governance frameworks, and aligning enablement strategies with organizational goals. Focus on driving customer success, product adoption, and enhancing efficiency and scalability of enablement initiatives.

Location: Remote from Canada, with an option to work full-time or hybrid from the Toronto office.

Company

hirify.global is a product company headquartered in Toronto, helping finance teams plan and grow using their Excel-based software, trusted by over 1,800 organizations globally.

What you will do

• Own and deliver onboarding and enablement sessions for the Customer Experience organization and partners.
• Partner with CX leaders and stakeholders to develop, iterate, and improve enablement programs based on metrics and feedback.
• Identify gaps in existing training programs and build action plans through new content, process improvements, or tooling enhancements.
• Deliver monthly reporting on course completion, adoption trends, and program analytics to PS and leadership stakeholders.
• Own and govern Professional Services Enablement resources (SharePoint and Viki pages).
• Collaborate with the Customer Account Management team to reinforce customer adoption and product utilization.

Requirements

• 5+ years of experience in enablement, learning, or training program management within a SaaS or B2B technology environment, with a strong focus on Professional Services or Customer Success enablement.
• 2+ years of experience in Software Implementation, Financial Planning & Analysis (FP&A), or Accounting, with a solid understanding of consulting or solution delivery models.
• Advanced Microsoft Excel skills, with the ability to leverage data for reporting, analysis, and program optimization.
• Exceptional communication, facilitation, and presentation skills; adept at simplifying complex concepts for diverse audiences and creating engagement across global teams.
• Strong cross-functional collaboration skills, with proven ability to partner with Product, Operations, Customer Success, and Training teams.
• Strategic mindset with the ability to design scalable programs that deliver measurable business impact.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.

Nice to have

• Hands-on experience with enablement technologies such as Docebo, Seismic, Enboarder, or similar learning and content management platforms.
• Data Integration and data modelling experience.

Culture & Benefits

• Competitive and comprehensive total rewards packages, including Employee Stock Option Program, Retirement Savings, and 401k Matching Programs.
• Support for personal growth and learning with education subsidies, professional development programs, and learning opportunities.
• Comprehensive health & dental plans, wellness sessions, Employee Assistance Program (EAP), and a free Headspace subscription.
• Global reach with offices in Toronto, London, and Indore, and team members across the United States, EMEA and beyond.
• Generous leave options for vacation, wellness, personal time, parental support, and volunteering.
• Flexible culture that supports different ways of working, including remote, hybrid, or in-office arrangements with modern workspaces.
• AI-powered innovation culture, empowering team members to explore AI best practices and champion solutions.