Customer Education Lead (AI)

TL;DR

Customer Education Lead (AI): Defining and driving customer learning experiences for hirify.global's AI-native CRM, building scalable, self-service education. Focus on creating intelligent, AI-driven, multi-modal learning content and optimizing it for both human and AI systems to accelerate customer value and product adoption.

Location: London (Hybrid - at least 3 days per week in Farringdon office)

Salary: £65,000–£95,000

Company

hirify.global is building the first AI-native CRM, recently raising $52M Series B, aiming to redefine CRM for the AI era.

What you will do

• Shape hirify.global’s customer education strategy, vision, and roadmap.
• Identify education opportunities through data analysis and customer dialogue.
• Create multi-modal, AI-first content like technical guides, video tutorials, and interactive learning experiences.
• Optimize content for human readers and AI systems (LLMs) with strong governance.
• Collaborate cross-functionally with Support, Product, Engineering, and Marketing.
• Measure, iterate, and improve content performance to enhance customer learning experiences.

Requirements

• 4+ years in customer education, technical writing, or content strategy within B2B SaaS, with a strong track record of building impactful self-service education programmes.
• Exceptional skills in producing technical documentation, editing video tutorials, and designing multi-format learning experiences.
• Technical aptitude with APIs, coding concepts, and complex product ecosystems.
• Deep understanding of structuring knowledge for AI systems (LLMs).
• Experience leveraging AI to accelerate content creation and personalize learning.
• Legally eligible to work in the UK.
• Able to work from the Farringdon office at least 3 days per week.

Nice to have

• Familiarity with CRM tools, B2B go-to-market motions, or customer success operations.

Culture & Benefits

• Team thrives on solving complex technical challenges and delighting users.
• Support team has a 98% CSAT average, working with a powerful stack including Intercom, Guru, Linear, Slack, Productboard, Storyblok, and Notion.
• Operate in a fast-moving, high-growth startup environment, comfortable iterating quickly.
• Emphasis on ownership, quick learning, curiosity, and delivering brilliant outcomes.

Hiring process

• Initial Conversations: 30-minute introductory chat with Talent, 30-minute track record interview with Head of Support.
• Core Interviews: 30-minute session with Head of Success, take-home exercise followed by 45-minute discussion, 30-minute executive interview with COO.
• Final Stage: 30-minute closing conversation with CEO, optional team meet-and-greet.