Remote Technical Support

TL;DR

Remote Technical Support: Providing remote hardware and software support for Unix and Wintel servers, focusing on Lenovo server technologies. Focus on diagnosing issues remotely, coordinating onsite repairs, and maintaining high first-time fix rates with strong customer communication.

Location: Remote work with requirement to be based in Malaysia (Petaling Jaya)

Company

hirify.global designs and operates critical infrastructure systems, delivering resilient and innovative technology solutions worldwide.

What you will do

• Diagnose hardware and software issues remotely via phone and email.
• Provide accurate solutions and guide customers through resolution steps.
• Dispatch parts and coordinate field engineers for onsite repairs when needed.
• Monitor and manage open cases to ensure timely closure.
• Collaborate with Technical Account Managers to resolve complex cases.
• Document troubleshooting steps and educate customers on best practices.

Requirements

• Must have minimum 2 years experience in technical support or IT services.
• Business-fluent English (written and spoken) required.
• Strong knowledge of Windows operating systems and Microsoft products.
• Proven ability to troubleshoot hardware and software across client devices.
• Experience with remote support tools and field service coordination.
• Must be based in or able to work remotely from Malaysia (Petaling Jaya).

Nice to have

• Lenovo X86 Server certifications.
• Multilingual support capabilities.

Culture & Benefits

• Continuous learning and career growth opportunities.
• Supportive and collaborative work environment.
• Encouragement to experiment and innovate daily.
• Focus on trust, responsibility, and client success.