Assoc. Technical Support Engineer

TL;DR

Assoc. Technical Support Engineer (Customer Support): Providing technical support, resolving client issues, and improving software processes with an accent on communication skills and problem-solving. Focus on supporting operations, process automation, and working in a fast-paced startup environment.

Location: Must be based in Mexico

Company

hirify.global helps global companies transform business through talent acquisition and management software, fostering an inclusive and innovative work environment.

What you will do

• Provide technical support and answer client inquiries
• Analyze and resolve technical issues
• Verify quality of new implementations
• Propose software improvements to reduce support tickets
• Update systems with accurate client and service information

Requirements

• Must live in Mexico with a current CURP
• Completed high school diploma or equivalent
• Excellent written communication skills in Spanish and English (C1 or higher)
• Entrepreneurial, proactive, and resourceful personality
• Ability to learn new technologies independently
• Basic knowledge of SQL or programming/scripting language

Nice to have

• Experience in technical support or operations roles, especially in startups or fast-growing tech companies
• Basic knowledge of Power BI

Culture & Benefits

• Direct employment with full legal benefits
• Major medical insurance including dental, vision, and travel coverage
• 100% remote work
• 18 days of vacation
• Support for furniture and equipment