Technical Support Engineer

TL;DR

Technical Support Engineer: Provide timely and efficient technical support, troubleshooting, and issue resolution for an autonomous endpoint management platform with an accent on Windows OS expertise and customer communication. Focus on solving complex technical challenges, collaborating with engineering and product teams, and enhancing support processes.

Location: Remote-first with flexibility

Company

hirify.global is a cloud-native autonomous endpoint management platform trusted by Fortune 500 companies, recognized as the fastest-growing private software company in America in 2025.

What you will do

• Provide timely technical support and troubleshoot customer issues via multiple channels.
• Collaborate with engineering and product teams to resolve complex problems and improve the product.
• Build and maintain internal knowledge bases and refine support processes.
• Follow up with customers to ensure full product functionality and participate in customer meetings as needed.

Requirements

• Strong expertise in Microsoft Windows operating systems.
• Familiarity with PowerShell scripting and basic script understanding.
• Proficiency in Mac OS and/or Linux platforms.
• Experience in software deployment, Windows registry management, and troubleshooting software issues.
• Previous technical support or customer service experience with excellent problem-solving and communication skills.

Nice to have

• Experience with patch management solutions and log/event data analysis.
• Knowledge of Windows Group Policy and server management.
• Basic understanding of Windows Security model and related protocols.

Culture & Benefits

• Engaging challenges and opportunities for professional growth with cutting-edge technologies.
• Stable income, flexible working hours, and advancement opportunities.
• Supportive, collaborative team and remote-first culture promoting work-life balance.