Customer Support Consultant

TL;DR

Customer Support Consultant: Providing technical and customer support for SaaS, Software, and Hardware solutions with an accent on communication with leads and customers. Focus on resolving complex technical issues, maintaining product knowledge, and working fully remotely from Indonesia.

Location: Remote from Indonesia

Salary: Compensation in USD

Company

hirify.global is a Support-as-a-Service company providing secure technical, customer support, and CX services globally with 8 hubs worldwide.

What you will do

• Communicate with hot leads and existing customers via calls and emails
• Build positive and long-lasting customer relationships
• Identify and escalate complex technical issues for prompt resolution
• Assist customers with product feature inquiries
• Meet team KPIs and securely handle sensitive information
• Maintain working knowledge of client products and services

Requirements

• Excellent Dutch (C1+) and English (B2) language skills
• Experience with Google Suite and customer support
• Positive, responsible attitude and tech-savvy
• Personal laptop/computer with minimum 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)

Nice to have

• Experience in sales
• Experience with CRM systems

Culture & Benefits

• Fixed schedule: Monday–Friday, 5 PM–1 AM Jakarta time
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD with bonuses for referrals
• Paid intensive training and probation period
• Focus on work-life balance and personal growth