TL;DR

Associate Technical Support Engineer (Customer Support): Provide frontline technical assistance for complex contact center software solutions with an accent on telecommunications, networking, and multi-platform system troubleshooting. Focus on developing subject matter expertise, managing incident resolution, and delivering professional customer communication.

Location: Hybrid (Sandy, UT, USA)

Company

%hirify_global% is a global market leader in AI, cloud, and digital software solutions used by over 25,000 businesses worldwide, including 85 of the Fortune 100 corporations.

What you will do

Develop expertise in core and additional technologies related to contact center software and telecommunications.
Provide technical support via phone, chat, email, and online channels.
Maintain ownership and communication for assigned incidents from report to resolution.
Ensure timely updates and proper prioritization of customer issues according to SLAs.
Communicate professionally and build confidence with customers and stakeholders.

Requirements

Location: Must be based in or near Sandy, UT, USA with hybrid work model (2 days onsite, 3 days remote)
Associate degree or equivalent experience in Computer Science, Networking, or related field.
2+ years technical support experience in ISP, networks, or business software.
Knowledge of contact center software, telecommunications, VoIP, SIP, networking protocols, and CRM systems.
Strong analytical and problem-solving skills in complex multi-platform environments.
English proficiency at least B2 level.

Culture & Benefits

Flexible hybrid work model (%hirify_global%-FLEX) with office collaboration and remote work balance.
Fast-paced, innovative, and collaborative global environment.
Opportunities for career growth across multiple roles and domains.
Equal opportunity employer with inclusive culture.