Associate Technical Support Engineer

TL;DR

Associate Technical Support Engineer (Customer Support): Provide frontline technical assistance for complex contact center software solutions with an accent on telecommunications, networking, and multi-platform system troubleshooting. Focus on developing subject matter expertise, managing incident resolution, and delivering professional customer communication.

Location: Hybrid (Sandy, UT, USA)

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions used by over 25,000 businesses worldwide, including 85 of the Fortune 100 corporations.

What you will do

• Develop expertise in core and additional technologies related to contact center software and telecommunications.
• Provide technical support via phone, chat, email, and online channels.
• Maintain ownership and communication for assigned incidents from report to resolution.
• Ensure timely updates and proper prioritization of customer issues according to SLAs.
• Communicate professionally and build confidence with customers and stakeholders.

Requirements

• Location: Must be based in or near Sandy, UT, USA with hybrid work model (2 days onsite, 3 days remote)
• Associate degree or equivalent experience in Computer Science, Networking, or related field.
• 2+ years technical support experience in ISP, networks, or business software.
• Knowledge of contact center software, telecommunications, VoIP, SIP, networking protocols, and CRM systems.
• Strong analytical and problem-solving skills in complex multi-platform environments.
• English proficiency at least B2 level.

Culture & Benefits

• Flexible hybrid work model (hirify.global-FLEX) with office collaboration and remote work balance.
• Fast-paced, innovative, and collaborative global environment.
• Opportunities for career growth across multiple roles and domains.
• Equal opportunity employer with inclusive culture.