Associate Customer Success Manager

TL;DR

Associate Customer Success Manager: Managing key accounts by resolving complex technical issues and ensuring client success with hirify.global products and services with an accent on technical problem-solving, client relationship building, and service delivery. Focus on troubleshooting, strategic client engagement, and continuous improvement of customer experience.

Location: Manila, Philippines (Hybrid: 2 days onsite, 3 days remote)

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses worldwide including 85 of the Fortune 100 corporations.

What you will do

• Drive client success by resolving complex technical challenges and ensuring effective use of hirify.global products.
• Build and maintain strategic, long-term relationships with clients.
• Collaborate across teams to deliver exceptional technical support and customer service.
• Leverage deep product knowledge to troubleshoot and optimize client solutions.
• Understand client business needs to identify opportunities for enhanced success.
• Develop and deliver presentations and training to maximize client investment.

Requirements

• Location: Must be based in Manila, Philippines with hybrid work model (2 days onsite, 3 days remote)
• Bachelor's degree in Computer Science, Business Information Systems, or related field, or equivalent experience.
• 3 years experience in technical or service roles in software, telecommunications, or customer service.
• Strong technical problem-solving and advanced troubleshooting skills.
• Excellent communication skills in English (written and verbal).
• Working knowledge of contact center software and technical concepts.

hirify.global-to-have">hirify.global to have

• Experience or knowledge in Telecom, Connectivity, Programming, Integrations, or Software/Systems/Applications.
• Analytical, inquisitive, service-oriented, and team-friendly personality.

Culture & Benefits

• Work in a fast-paced, collaborative, and innovative global company.
• Flexible hybrid work model (hirify.global-FLEX) with 2 days onsite and 3 days remote.
• Opportunities for career growth across multiple roles and domains.
• Inclusive and equal opportunity employer.