TL;DR

Customer Support Representative: Being the first point of contact for customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use Procore's platform. Focus on delivering best-in-class support experiences and ensuring customer success and satisfaction by proactively diagnosing root causes and maintaining product expertise.

Location: Fully remote role based within 50 miles of Austin or Denver

Salary: $19.20 – $26.40 USD Hourly

Company

%hirify_global% is a company that provides software solutions.

What you will do

Deliver best-in-class customer experiences by managing cases via phone, chat, and email.
Troubleshoot and resolve technical issues promptly by diagnosing root causes.
Acquire and maintain a thorough understanding of Procore’s business model and technologies.
Meet and exceed key performance indicators (KPIs) such as customer satisfaction and first-contact resolution rates.
Partner with Subject Matter Experts (SMEs) and various departments to resolve complex customer issues.
Maintain diligent attention to detail, accurate documentation, and customer data security.

Requirements

High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support, or 2+ years of related customer support experience.
Fluency in English is required and subject to verification.
Proven ability to communicate optimistically, clearly, and professionally with clients.
Strong critical thinking skills to proactively assess situations and escalate cases.
Eagerness and ability to learn quickly and adapt to evolving products and processes.
Reliable self-starter with a strong work ethic, excellent attendance, and time management skills in a remote setting.

Culture & Benefits

Actively supported professional development and long-term career growth opportunities.
Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.