Customer Success Manager (Texas)

TL;DR

Customer Success Manager (Texas): Managing school implementations and onboarding for a computer science education platform with an accent on customer retention and understanding product needs. Focus on facilitating successful platform usage for educators and administrators, and communicating customer pain points to the team.

Location: Remote, must be located in Texas

Salary: $68,000-$85,000

Company

hirify.global is a comprehensive platform empowering K-12 students to meaningfully impact the future through computer science education.

What you will do

• Onboard new customers to hirify.global and provide informed recommendations on product usage.
• Manage customer accounts throughout the school year, ensuring successful platform implementation.
• Help customers with integrations between hirify.global and school systems and track account data.
• Keep customer satisfaction high to drive retention.
• Communicate customer needs and pain points to the hirify.global team.
• Visit local and major customers in different parts of the country.

Requirements

• Strong written and verbal communication skills.
• Extremely organized and detail-oriented.
• Passion about improving access to quality education.
• Interest in personally learning more about coding; prior experience or teaching experience preferred.
• Ability to travel 5-7% to visit customers, conferences, or team meet-ups.
• Must be located in Texas.

Culture & Benefits

• Provides excellent teaching and learning opportunities in computer science for students globally.
• Focused on creating a direct positive social impact through educational benefits for students.
• Emphasizes bringing fun and creativity to work and learning experiences.
• Values getting the job done, big-picture awareness, and adaptability.
• Fosters a growth mindset, teamwork, and constructive, solution-oriented approaches.
• Promotes positive energy, follow-through, and good documentation in all work.