Director, Enterprise Customer Success

TL;DR

Director, Enterprise Customer Success: Leading strategic customer success and retention initiatives for hirify.global’s largest enterprise customers, with an accent on developing end-to-end customer journeys and improving value realization. Focus on building and managing high-performing customer success teams, forecasting churn, and driving cross-sell opportunities within the customer base.

Location: Must be based in the United States (Denver, New York, or Palo Alto preferred).

Salary: $175,000–$225,000 annually, plus variable compensation, benefits, perks, and equity.

Company

hirify.global is a leader in enterprise orchestration, providing an AI-powered platform that connects data, processes, and applications to streamline business operations globally.

What you will do

• Own customer outcomes, value realization, and retention for Enterprise customers, identifying cross-sell opportunities.
• Develop and deliver end-to-end customer journeys to drive product adoption and value from hirify.global's platform.
• Partner with cross-functional teams (Sales, Services, Support, Product) to create a seamless customer experience.
• Forecast customer health and churn, developing programs to improve retention.
• Leverage data to measure program effectiveness and identify strategic improvement opportunities.
• Build and manage a high-performing team of Customer Success Managers.

Requirements

• 5+ years of experience leading Enterprise customer success teams or equivalent.
• Experience owning retention metrics.
• Strong partnership and influencing skills, with demonstrated success working cross-functionally.
• Experience managing medium-sized teams (10+).
• Experience in account development and strategy for strategic accounts.
• Experience influencing and presenting to CxO-level decision-makers.

Nice to have

• Experience implementing AI in the customer success space.
• Experience working on or with SaaS product-led-growth teams.
• Consulting background or experience in B2B SaaS.

Culture & Benefits

• Flexible, trust-oriented culture empowering ownership.
• Emphasis on innovation and teamwork.
• Balancing productivity with self-care.
• Vibrant and dynamic work environment with a multitude of benefits.
• Recognized as a top company for remote workers by Quartz.