Customer Success Manager (Kubernetes)

TL;DR

Customer Success Manager (Kubernetes): Partnering with sales, engineering, and R&D to deliver value across the entire customer journey, manage customer portfolios, and drive adoption and retention. With an accent on technical validation, POCs, and integrating deals. Focus on building expertise in Kubernetes technology, defining success best practices, and advocating for customers internally.

Location: Remote (US - Central or Mountain Time zones)

Company

hirify.global is a global technology company providing cloud intelligence and a Kubernetes optimization platform, PerfectScale, to over 4,000 customers worldwide.

What you will do

• Gain a comprehensive understanding of the customer experience, prioritizing customer needs.
• Build expertise in hirify.global's technology and establish customer success best practices.
• Manage a portfolio of customers, fostering relationships and promoting adoption, retention, and risk minimization.
• Plan quarterly business reviews and conduct internal account assessments.
• Collaborate with customers to create tailored Success Plans and lead Business Reviews.
• Act as the customer’s advocate internally, driving successful implementation, adoption, growth, and renewals.

Requirements

• 3+ years of customer success, account management, consulting, or software sales experience
• Self-starter mentality with the ability to work autonomously and close deals independently.
• Demonstrated ability to acquire new leads and strategically close deals.
• Strong organizational skills with a data-driven approach to targeting prospects.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Ability to interact with enterprise customer teams at various technical and non-technical levels, including C-level stakeholders.
• Fluent in English with excellent verbal and written skills.

Nice to have

• Additional languages
• Familiarity with Kubernetes, DevOps practices, and cloud-native technologies

Culture & Benefits

• Unlimited PTO and flexible working options.
• Health insurance, parental leave, and employee stock option plan.
• Home office allowance and professional development stipend.
• Peer recognition program and a diverse, inclusive work environment.
• Global, remote team with focus on work-life balance.