Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Driving value and growth for enterprise customers within the financial crime domain with an accent on leading customer relationships and strategy, and developing scalable processes. Focus on identifying upsell opportunities, advocating for customers internally, and making a direct impact on customer experience and revenue growth.

Location: Remote work limited to the following states: California, Colorado, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Washington.

Salary: $120,000–$125,000 Annually (base pay)

Company

hirify.global is a rapidly growing Series C startup that provides adaptable risk engine and case management solutions to combat financial crime, money laundering, and fraud.

What you will do

• Act as the main point of contact for a group of enterprise customers.
• Build broad and deep relationships to understand customer success criteria and demonstrate hirify.global's business value.
• Act as an internal customer advocate, providing data-backed trends and feedback to the team.
• Identify and educate customers on additional features, products, or use cases to find mutual wins.
• Drive revenue retention and growth within your portfolio.
• Directly impact hirify.global’s customer experience and growth strategy.

Requirements

• Experience in fintech, banking, or related fields (AML, fraud).
• 4+ years of outstanding track record in SaaS customer success or account management, managing enterprise customer portfolios.
• Experience managing complex retention and upsell opportunities, with negotiation skills.
• Experience managing accounts of $200k+ ARR.
• Ability to build long-lasting relationships with senior executives, functional managers, and technical teams.
• Ability and willingness to travel to see customers on-site.
• Strong project management, organization skills, and an ownership mindset.
• Process-oriented mindset for identifying patterns and improving ongoing processes.

Culture & Benefits

• Competitive salary and pre-IPO stock options.
• 100% company-paid medical, dental, and vision insurance for employees.
• Unlimited paid time off and generous leave programs.
• 401(k) and charity matching program.
• Annual Learning & Development stipend and one-time Home office set-up stipend.
• Great company culture with a strong emphasis on diversity, equity, and inclusion.