Partner Success Director - Strategic Accounts (Healthcare AI)

TL;DR

Partner Success Director - Strategic Accounts (Healthcare AI): Ensuring satisfaction, adoption, and expansion of AI healthcare solutions within strategic enterprise customers with an accent on building strong clinician relationships, understanding user workflows, and proactive problem resolution. Focus on identifying expansion opportunities, presenting new features, and advocating for customer needs internally to drive product and service improvements.

Location: Hybrid (NYC Office). Requires up to 20% travel.

Salary: $150,000 – $177,000 USD (Base) + $27,100 – $31,900 USD (Bonus) + Equity.

Company

hirify.global, founded in 2018, is a fast-growing startup powering deeper understanding in healthcare with its AI-powered platform, transforming patient-clinician conversations into structured clinical notes in real-time.

What you will do

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
• Act as a trusted advisor, offering guidance to enhance clinician productivity and patient outcomes.
• Understand user workflows, provide product training, and ensure optimal utilization of solutions.
• Proactively identify and address clinician issues, collaborating with internal teams for timely resolutions.
• Collaborate with sales to identify expansion opportunities and present new features to clients.
• Serve as the voice of the customer internally, sharing insights and feedback to drive product improvements.

Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager.
• 5+ years of experience working in or with enterprise health systems.
• Strong understanding of the healthcare ecosystem and challenges faced by large health enterprises.
• Excellent communication, interpersonal, and problem-solving skills.
• Technical aptitude to understand and communicate complex software solutions.
• Ability to multitask and manage multiple client relationships simultaneously.

Nice to have

• Familiarity with CRM software and customer success tools.

Culture & Benefits

• Generous Time Off: 14 paid holidays, flexible PTO, and accrued time off for hourly employees.
• Comprehensive Health Plans (Medical, Dental, Vision) for full-time employees and their families, with generous HSA contributions.
• Paid Parental Leave and Family Forming Benefits.
• 401(k) Matching and Personal Device Allowance.
• Lifestyle Wallet for fitness, professional development, and coworking.
• Mental Health Support and Paid Sabbatical Leave after 5 years of employment.
• Competitive compensation and equity grants for full-time employees.