Head of Account Management (SaaS)

TL;DR

Head of Account Management (SaaS): Leading and developing a team of Key Account Managers to drive long-term customer growth and satisfaction across an expanding customer base with an accent on strengthening customer relationships and delivering continuous value. Focus on empowering the team to excel through coaching, structured development, and clear performance guidance, while also influencing business strategy.

Location: Onsite in Stockholm

Company

hirify.global provides an ultimate solution for personalization and relevance across all channels, used by retailers and e-commerce companies worldwide to engage customers and elevate shopping experiences.

What you will do

• Lead and manage a team of Key Account Managers, overseeing coaching, performance development, and salary reviews.
• Drive long-term customer growth and satisfaction by supporting the team in upsell discussions and renewals.
• Review and challenge the team’s sales pipeline weekly, ensuring accuracy and alignment with MEDDPICC methodology.
• Provide strategic guidance and support in customer meetings for key accounts.
• Manage a selected portfolio of strategic accounts directly.
• Drive strategic initiatives across the business, influencing areas such as pricing, product development, and cross-functional collaboration.

Requirements

• Solid experience from the SaaS industry, ideally in a fast-growing environment.
• Proven leadership experience, including responsibilities such as coaching and performance development.
• Hands-on experience with complex sales and contract negotiations.
• Experience with value-based selling frameworks, ideally MEDDPICC.
• Fluency in Swedish and English is required.

Nice to have

• Experience in e-commerce or CRM platforms.
• Strong understanding of digital retail ecosystems or Retail Media.

Culture & Benefits

• 30 days of vacation.
• Beneficial bike lease and in-house gym for hirify.globalers.
• Generous gadget-and-phone package.
• 5000 SEK per year in wellness allowance and a weekly wellness hour.
• Parental leave top-up.
• Inclusive and diverse environment, proud sponsors of Womengineer and Tjejer Kodar.
• Opportunity to shape the team, influence business, and grow with the company.