Customer Success Specialist

TL;DR

Customer Success Specialist: Guides customers through onboarding and setup of the hirify.global platform, ensuring optimized configuration and integration for their business goals. Focus on empowering HR and IT teams, maximizing long-term value, and identifying expansion opportunities.

Location: Hybrid in Stockholm

Company

hirify.global enables companies to buy and manage their IT in an automated, secure, and circular way.

What you will do

• Lead customers through a structured onboarding process, hands-on guidance, and strategic account reviews.
• Set up and customize the hirify.global environment, including product assortments, budgets, SSO, and User Directory integrations.
• Integrate critical systems and workflows, supporting API setup, automations, and order flow optimization.
• Empower HR and IT teams with streamlined onboarding/offboarding flows.
• Offer proactive guidance, tailored plans, and best-practice education to maximize long-term value and feature adoption.

Requirements

• Fluency in English, both written and spoken.
• Exceptional communication and advisory skills in English and either Swedish, Danish, or Norwegian.
• 3+ years of experience in Customer Success, Account Management, or IT Operations.
• Experience engaging C-level stakeholders and solving business problems.
• Strong understanding of IT workflows, security, compliance, asset management, and automation.

Culture & Benefits

• Unique opportunity to grow and learn in a fast-paced scale-up environment.
• Elite training and development with weekly coaching and ongoing professional growth.
• Collaborative and inclusive work culture.
• Flexible work arrangements.
• Six weeks of paid vacation, ITP1 pension, private healthcare, and a generous wellness grant.