Senior Customer Success Representative

TL;DR

Senior Customer Success Representative: Ensuring customers achieve maximum value and success with SaaS solutions with an accent on leading project deliveries, strengthening relationships, and identifying growth opportunities. Focus on coaching junior team members, developing global processes, and improving delivery quality.

Location: New York City (25% hybrid)

Compensation: $80,000–$95,000 yearly

Company

hirify.global is a bootstrapped company redefining aviation with state-of-the-art SaaS solutions.

What you will do

• Lead and manage customer project deliveries to ensure successful outcomes and high satisfaction.
• Understand customer challenges and their full journey with hirify.global.
• Maintain and strengthen long-term customer relationships and guide customers toward successful adoption.
• Identify and pursue relevant up-sell opportunities that support customer success.
• Develop and improve global Customer Success processes and seek new business opportunities.
• Provide leadership, coaching, and onboarding support to Customer Success Associates when instructed.

Requirements

• A bachelors degree within a relevant area.
• 4+ years of professional experience from a customer success role.
• Proven ability to lead customer-facing initiatives and manage complex enterprise customer accounts.
• Experience coaching or mentoring team members; comfortable acting as a team lead.
• Skilled in managing long-term customer relationships and increasing customer engagement.
• Strong capability in planning, executing, and monitoring customer onboarding and delivery projects.

Culture & Benefits

• Work in an international team with offices in Malmö, San Diego, New York, and Singapore.
• Opportunity to soar professionally and personally in a rapidly growing company.
• Full-time employment.
• Uses the Predictive Index (PI) assessment during the recruitment process.