Lead UX Designer (AI)

TL;DR

Lead UX Designer (AI): Leading complex experience design engagements and elevating design practice for B2C/B2B brands, with an accent on strategic influence and measurable business outcomes. Focus on defining research frameworks, service design thinking, and integrating AI into experience design practices.

Location: Hybrid office/home working

Company

hirify.global is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact.

What you will do

• Plan and lead complex transformation engagements, aligning outcomes with client objectives.
• Actively design, run, and participate in workshops, research synthesis, and design activities.
• Coach and empower team members, elevating delivery standards and impact.
• Act as a trusted partner to senior client stakeholders, guiding them through complexity and change.
• Plan and deliver research activities to inform design decisions and uncover transformation opportunities.
• Translate insights into tangible artefacts like journey maps and service blueprints, championing accessibility.
• Contribute to shaping and embedding AI-driven design practices.

Requirements

• 8-10+ years of experience in UX and service design with a portfolio demonstrating strategic leadership and measurable business outcomes.
• Experience delivering joined-up customer journeys across multiple channels in complex organizations.
• Expertise in shaping and applying research to strategic design decisions with proven business outcomes.
• Proven ability to influence senior and C-level stakeholders and navigate complex client relationships.
• Experience in shaping engagement commercials and a proven track record of pitching and winning work.
• Strong critical thinking skills and highly organized, adaptable, and decisive.

Culture & Benefits

• Competitive salary and private health insurance.
• Enhanced maternity/paternity pay and access to Perkbox employee benefits platform.
• Hybrid office/home working model.
• 25 days annual leave.
• Opportunities for professional growth and career development.
• Being part of a diverse, inclusive, dynamic, and fast-paced agency environment with talented colleagues.