Lead UX Designer (AI)

TL;DR

Lead UX Designer (AI): Leading complex experience design engagements, elevating design standards, and integrating AI into design practices with an accent on strategic influence, client leadership, and driving measurable business outcomes. Focus on defining frameworks, solving complex design problems, and empowering team members.

Location: Hybrid office/home working

Company

hirify.global is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences.

What you will do

• Lead complex transformation engagements, ensuring alignment with client objectives and timelines.
• Actively design, run, and participate in workshops, research synthesis, and design activities.
• Act as a trusted partner to senior client stakeholders, guiding them through complexity and change.
• Plan and deliver research activities that inform design decisions and unlock transformation opportunities.
• Translate insights into tangible artefacts (e.g., journey maps, service blueprints, process flows).
• Contribute to shaping the role of AI in Experience Design by defining vision, principles, and governance.

Requirements

• 10+ years of experience in UX and service design, with a portfolio demonstrating strategic leadership and measurable business outcomes.
• Experience delivering joined-up customer journeys across multiple channels and touch points in complex organizations.
• Expertise in shaping and applying research to strategic design decisions, supported by tangible business outcomes.
• Proven ability to influence senior and C-level stakeholders and navigate complex client relationships.
• Experience in shaping engagement commercials and proven track record of pitching and winning work.
• Strategic thinker, hands-on practitioner, empathetic mentor, commercially mindful, and skilled collaborator.

Culture & Benefits

• Competitive salary and private health insurance.
• Enhanced maternity/paternity pay and access to Perkbox employee benefits platform.
• Hybrid office/home working.
• Opportunities for professional growth and career development.
• 25 days annual leave.
• Being part of a dynamic, fast-paced agency environment with talented colleagues.