Customer Success Intern

TL;DR

Customer Success Intern: Supporting the Customer Success team in managing customers through onboarding, growth, and renewal with an accent on preparing business reviews and tracking performance metrics. Focus on conducting customer analyses, coordinating support tickets, and optimizing customer success processes.

Location: Hybrid in Zurich, Switzerland. On Thursdays, team meets in the Zurich office.

Company

hirify.global aims to become the premier health partner in the insurance business by revolutionizing the employee insurance industry.

What you will do

• Support the Customer Success team in daily operations.
• Assist in planning and preparing customer meetings and projects.
• Coordinate and manage customer support tickets internally.
• Conduct customer analyses such as NPS campaigns to identify areas for improvement.
• Create and maintain training materials and support documentation.
• Assist in optimising and further developing processes in Customer Success.

Requirements

• Fluent in German, both spoken and written. English proficiency is a plus!
• University level studies (ongoing or completed).
• Ability to work independently and as part of a team.
• Proactive with a strategic mindset.
• Strong attention to detail.

Culture & Benefits

• Empowering workplace with ownership and decision-making support.
• Hybrid work schedule with the option to work remotely or from the Zurich office.
• Monthly internet allowance.
• Flexible working time.
• Supportive work environment with mental health sessions and discounts.
• 27 days of paid vacation per year.

Hiring process

• Step 1 - Introduction call with the Talent Acquisition Team.
• Step 2 - Role Discussion with the Hiring Manager.
• Step 3 - Cultural fit onsite interview.