Renewal Specialist

TL;DR

Renewal Specialist: Managing the renewal lifecycle for hirify.global’s global micro-segment, safeguarding recurring revenue, and ensuring a seamless customer experience with an accent on driving operational efficiency and maintaining strong renewal rates. Focus on analysing customer data to prioritise actions, recognising growth opportunities, and mitigating risks within existing accounts.

Location: Hybrid, UK

Company

hirify.global is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce.

What you will do

• Own and manage a retention target, ensuring timely contract renewals and customer satisfaction.
• Analyse customer data to segment and prioritise focus on critical accounts for retention and growth.
• Handle contract renewals end-to-end, leveraging negotiation skills for favorable outcomes and positive client relationships.
• Regularly assess account health, identify early warning signs of churn, and take proactive risk mitigation actions.
• Identify and pursue potential upsell opportunities within existing accounts to expand service usage and drive revenue growth.
• Act as a trusted advisor to customers, ensuring their business needs are met and advocating internally for them.

Requirements

• Demonstrable experience in SaaS Account Management or Customer Success Management.
• Proven ability to negotiate renewals and contracts effectively.
• Strong commitment to customer service excellence and proactive problem-solving.
• Experience owning an EU book of business with net retention targets (low churn, upsells & cross-sells).
• Demonstrated ability to make business-oriented decisions and identify revenue growth opportunities.
• Ability to analyse customer data, identify trends, and make data-driven decisions.
• Executive project management skills and effective communication across the C-suite.

Nice to have

• Experience with Intercom, Slack, Quicksight, Zendesk, Airtable.
• An HR or HRM background.

Culture & Benefits

• Hybrid working from day one with a work-from-home allowance.
• Company share options plan and competitive compensation.
• Health insurance cash allowance, annual vision allowance, and Headspace subscription.
• Temporary remote work from anywhere for up to 2 months after 6 months of employment.
• Quarterly "Bob balance days" (company-wide long weekends) and 2 social impact days for volunteering.
• Pension scheme, social events, and a birthday day off with a special gift.