Manager - Customer Success (SaaS)

TL;DR

Manager - Customer Success (SaaS): Leading and scaling a European team to drive customer retention, expansion, and advocacy for Enterprise and Mid-Market customers with an accent on defining regional strategy, cross-functional alignment, and executive sponsorship. Focus on building scalable, data-driven frameworks and influencing global customer success strategies.

Location: Must be based in London, focusing on France, Germany, and the Netherlands.

Company

hirify.global builds uncomplicated enterprise-grade service software that delivers exceptional customer and employee experiences for over 72,000 companies globally.

What you will do

• Lead and mentor a team of 6–10+ Customer Success Managers across multiple European markets.
• Drive customer retention, expansion, and advocacy for Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy.
• Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
• Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across multiple European markets.
• Proven record of driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
• Strong cross-functional influence and executive communication skills.
• Analytical, strategic, and people-centered leader with experience using CS and BI tools.
• Fluency in English as well as French and/or German is required.

Culture & Benefits

• Foster an environment that enables everyone to find their true potential, purpose, and passion.
• Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• Committed to providing equal opportunity and diversity in the workplace.
• Build world-class customer outcomes and ensure system reliability under heavy traffic.