TL;DR

Manager - Customer Success (SaaS): Leading and scaling a European team to drive customer retention, expansion, and advocacy for Enterprise and Mid-Market customers with an accent on defining regional strategy, cross-functional alignment, and executive sponsorship. Focus on building scalable, data-driven frameworks and influencing global customer success strategies.

Location: Must be based in London, focusing on France, Germany, and the Netherlands.

Company

%hirify_global% builds uncomplicated enterprise-grade service software that delivers exceptional customer and employee experiences for over 72,000 companies globally.

What you will do

Lead and mentor a team of 6–10+ Customer Success Managers across multiple European markets.
Drive customer retention, expansion, and advocacy for Enterprise and Mid-Market segments.
Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy.
Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.

Requirements

8+ years in Customer Success, Account Management, or Consulting within SaaS.
3+ years leading and scaling customer-facing teams, ideally across multiple European markets.
Proven record of driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
Strong cross-functional influence and executive communication skills.
Analytical, strategic, and people-centered leader with experience using CS and BI tools.
Fluency in English as well as French and/or German is required.

Culture & Benefits

Foster an environment that enables everyone to find their true potential, purpose, and passion.
Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity and diversity in the workplace.
Build world-class customer outcomes and ensure system reliability under heavy traffic.