Customer Success Partner (EdTech SaaS)

TL;DR

Customer Success Partner (EdTech SaaS): Ensuring clients achieve maximum value and success from the UK's fastest-growing education HR system with an accent on building strong, long-lasting partnerships and strategic advice through tailored success plans. Focus on proactively engaging with customers to guarantee satisfaction and full software adoption.

Location: Wakefield (Hybrid)

Salary: £26,000 - £29,000 (yearly)

Company

hirify.global is on a mission to transform the way schools work for the better, providing technology and support, including the cloud-based HR platform SAMpeople.

What you will do

• Develop and maintain strong, long-lasting relationships with customers, acting as the primary point of contact during product rollout.
• Collaborate with customers to understand business objectives and develop tailored success plans.
• Monitor customer progress, provide strategic advice, and offer ongoing support to resolve issues.
• Regularly check in with customers to ensure satisfaction and full software adoption.
• Identify opportunities for upselling and cross-selling additional features.
• Collect and analyse customer feedback to improve products and processes, and maintain accurate records of interactions.

Requirements

• Proven experience in a customer success, account management, or similar role within a SaaS business.
• Excellent communication and interpersonal skills.
• Ability to manage multiple customer accounts.
• Proficiency with customer success tools and CRM software.
• Visa sponsorship is not available at this time.

Culture & Benefits

• 25 days annual leave plus 8 bank holidays.
• Birthday off.
• BUPA Healthcare Cashback plan (after probation).
• Pension Scheme.
• Ongoing professional development opportunities.
• Flexible working, including part-time or term-time hours.
• Committed to diversity and equality, partnered with Neurodiversity Consultancy Lexxic.

Hiring process

• Phone screen.
• 1st stage interview.
• 2nd stage interview.