TL;DR

Customer Success Partner (EdTech SaaS): Ensuring clients achieve maximum value and success from the UK's fastest-growing education HR system with an accent on building strong, long-lasting partnerships and strategic advice through tailored success plans. Focus on proactively engaging with customers to guarantee satisfaction and full software adoption.

Location: Wakefield (Hybrid)

Salary: £26,000 - £29,000 (yearly)

Company

%hirify_global% is on a mission to transform the way schools work for the better, providing technology and support, including the cloud-based HR platform SAMpeople.

What you will do

Develop and maintain strong, long-lasting relationships with customers, acting as the primary point of contact during product rollout.
Collaborate with customers to understand business objectives and develop tailored success plans.
Monitor customer progress, provide strategic advice, and offer ongoing support to resolve issues.
Regularly check in with customers to ensure satisfaction and full software adoption.
Identify opportunities for upselling and cross-selling additional features.
Collect and analyse customer feedback to improve products and processes, and maintain accurate records of interactions.

Requirements

Proven experience in a customer success, account management, or similar role within a SaaS business.
Excellent communication and interpersonal skills.
Ability to manage multiple customer accounts.
Proficiency with customer success tools and CRM software.
Visa sponsorship is not available at this time.

Culture & Benefits

25 days annual leave plus 8 bank holidays.
Birthday off.
BUPA Healthcare Cashback plan (after probation).
Pension Scheme.
Ongoing professional development opportunities.
Flexible working, including part-time or term-time hours.
Committed to diversity and equality, partnered with Neurodiversity Consultancy Lexxic.

Hiring process

Phone screen.
1st stage interview.
2nd stage interview.