Account Manager (AI)

TL;DR

Account Manager (AI): Driving customer success and revenue growth across a portfolio by identifying expansion opportunities, managing renewals, and strengthening customer relationships. With an accent on strategic account targeting, competitive selling, and leveraging hirify.global's AI-powered communications platform to unlock customer value. Focus on building deep, long-term relationships with customers at all organizational levels, ensuring adoption of add-on SKUs, and shaping local strategy to enhance customer experience and fuel sustainable growth.

Location: Hybrid, in office 3 days a week in London.

Company

hirify.global is a unicorn AI-powered customer communications platform used by over 22,000 companies worldwide, combining voice, SMS, WhatsApp, and AI into one seamless workspace.

What you will do

• Manage the full post-sale lifecycle, driving renewals, expansions, and churn mitigation to achieve predictable NRR growth.
• Identify and activate growth opportunities within your portfolio by prospecting into new subsidiaries, use cases, and additional SKUs.
• Develop and maintain multi-layer relationships from daily users to senior decision-makers to ensure alignment and retention.
• Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success.
• Maintain an accurate pipeline of opportunities and deliver consistent, data-driven NRR forecasting.
• Collaborate with Customer Engineering, Product, and Support to accelerate adoption and champion customer feedback for product roadmap improvements.

Requirements

• Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management with a proven track record of achieving revenue targets.
• Skilled in consultative sales, prospecting, and negotiation, balancing commercial focus with customer advocacy.
• Customer-obsessed, curious about industry-specific use cases, and proactive in identifying value-add opportunities.
• Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
• Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.

Culture & Benefits

• Join a fast-moving, customer-obsessed team with autonomy and dedicated technical support.
• Opportunity to help customers unlock the full potential of hirify.global’s communications and AI solutions.
• Competitive salary package and benefits.
• Fast-learning environment with an entrepreneurial and strong team spirit.
• Diverse and multicultural mindset with over 45 nationalities.
• Focus on work-life balance and active inclusion.