Senior Customer Success Manager (Reseller)

TL;DR

Senior Customer Success Manager (Reseller): Driving adoption and maximizing value of the hirify.global platform for a portfolio of assigned reseller customers with an accent on retention, growth, and overall customer satisfaction. Focus on developing strategic success plans, providing technical guidance, and identifying upsell/cross-sell opportunities.

Location: Hybrid in London, UK

Company

hirify.global is a leading brand visibility platform, powered by AI search and trusted data points, helping brands perform across digital channels.

What you will do

• Manage a portfolio of assigned customers, focusing on increasing adoption, ensuring retention, and driving growth.
• Build and maintain strong relationships, serving as the primary point of contact for all post-sales activities.
• Partner with customers to develop and execute strategic success plans.
• Deliver industry insights and hirify.global product expertise, including guidance on new features and roadmap.
• Identify upsell and cross-sell opportunities by analyzing customer data and collaborating with sales.
• Manage renewals strategy and plans, leveraging customer analytics to maintain retention goals and mitigate risks.

Requirements

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
• Minimum of 5+ years of experience in a customer-facing role (e.g., BDR, Customer Service/Support, Sales, or CSM) with enterprise-level or alliance/reseller partner management.
• Knowledge of digital marketing technologies such as social media platforms, digital experience platforms, and reputation management.
• Familiarity with web and development technologies like HTML, CSS, JavaScript, XML, React, Rest APIs, and JSON.
• Familiarity with listings networks such as Google, Apple, and Facebook, and experience with marketing strategy for multi-location businesses.
• Bilingual in English and German is required.

Nice to have

• Work experience in organic search/local SEO.
• Familiarity with Challenger Sales Methodology.

Culture & Benefits

• Consistently recognized as a ‘Best Place to Work’ globally.
• Engaging culture where every employee has the opportunity to contribute and grow.
• Committed to building an inclusive environment, welcoming employees of all backgrounds.
• Provides reasonable accommodations to people with disabilities as required by applicable law.