TL;DR

Senior Customer Success Manager (Reseller): Driving adoption and maximizing value of the %hirify_global% platform for a portfolio of assigned reseller customers with an accent on retention, growth, and overall customer satisfaction. Focus on developing strategic success plans, providing technical guidance, and identifying upsell/cross-sell opportunities.

Location: Hybrid in London, UK

Company

%hirify_global% is a leading brand visibility platform, powered by AI search and trusted data points, helping brands perform across digital channels.

What you will do

Manage a portfolio of assigned customers, focusing on increasing adoption, ensuring retention, and driving growth.
Build and maintain strong relationships, serving as the primary point of contact for all post-sales activities.
Partner with customers to develop and execute strategic success plans.
Deliver industry insights and %hirify_global% product expertise, including guidance on new features and roadmap.
Identify upsell and cross-sell opportunities by analyzing customer data and collaborating with sales.
Manage renewals strategy and plans, leveraging customer analytics to maintain retention goals and mitigate risks.

Requirements

BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
Minimum of 5+ years of experience in a customer-facing role (e.g., BDR, Customer Service/Support, Sales, or CSM) with enterprise-level or alliance/reseller partner management.
Knowledge of digital marketing technologies such as social media platforms, digital experience platforms, and reputation management.
Familiarity with web and development technologies like HTML, CSS, JavaScript, XML, React, Rest APIs, and JSON.
Familiarity with listings networks such as Google, Apple, and Facebook, and experience with marketing strategy for multi-location businesses.
Bilingual in English and German is required.

Nice to have

Work experience in organic search/local SEO.
Familiarity with Challenger Sales Methodology.

Culture & Benefits

Consistently recognized as a ‘Best Place to Work’ globally.
Engaging culture where every employee has the opportunity to contribute and grow.
Committed to building an inclusive environment, welcoming employees of all backgrounds.
Provides reasonable accommodations to people with disabilities as required by applicable law.