Renewal Manager - Bilingual Spanish

TL;DR

Renewal Manager (HRTech, SaaS): Driving customer retention by managing contract renewals for mid-market and enterprise accounts with an accent on negotiation, objection handling, and maximizing gross and net revenue retention. Focus on developing segment-specific renewal strategies, mitigating churn risk, and maintaining accurate forecasts in CRM systems.

Location: Must be based in the New York Metro Area and willing to work in our NYC office 2-3 days a week.

Salary: $76,500 – $103,500 per year (base), plus 30% variable compensation.

Company

hirify.global is a high-growth unicorn startup providing an intuitive, data-driven HR platform for modern, mid-size businesses to manage people.

What you will do

• Lead the contract renewal process for a portfolio of customers, ensuring accurate and timely processing.
• Manage segment-specific renewal strategies, including automated, uplift, and manual high-touch processes.
• Handle contract negotiation, terms, pricing, and details in alignment with company policies.
• Collaborate with CSMs, AMs, and internal teams to assess risk, mitigate churn, and convert expansion opportunities.
• Protect existing revenue streams and meet/exceed uplift, upsell, gross, and net retention KPIs.
• Maintain accurate records in CRM systems and provide regular renewal reporting and forecasting.

Requirements

• Strong understanding of customer success principles and a customer-centric mindset.
• Fluency in Spanish (written and verbal) is required.
• Track record of meeting or exceeding renewal and retention targets.
• Experience managing auto-renewal, uplift, and manual renewal processes.
• Strong influence, negotiation, and objection-handling skills.
• Proficiency with CRM and renewal tools (e.g., Salesforce, ChurnZero, Google Suite).

Nice to have

• SaaS HR tech experience.

Culture & Benefits

• Stock options at a high-growth unicorn startup.
• 100% subsidized medical, dental, and vision coverage for employees, 401(k) with 3% company match.
• Hybrid working model in the NY metro area and work from home allowance.
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment.
• Annual Headspace subscription, wellness benefits, and social impact days.
• Company-wide long weekends ("Bob balance days") and employee referral bonus.
• Fun social events, birthday day off, and dog-friendly office.