CSM Team Lead

TL;DR

CSM Team Lead: Leading a high-performing customer success team while managing a client portfolio to drive client happiness, retention, and revenue growth with an accent on strategic project ownership and process optimization. Focus on resolving client escalations, identifying high-impact opportunities, and coaching the team for long-term success.

Location: New York, USA (flexible work setups available)

Salary: $86,000–$130,000 USD

Company

hirify.global is a SaaS startup helping IT teams equip remote and global teams with necessary IT equipment through an automated platform, recognized as a Top 10 Startup for 2025 in the Netherlands.

What you will do

• Set priorities for your team to manage client portfolios effectively.
• Handle client escalations with skill and confidence.
• Implement processes to boost client happiness and retention.
• Manage the client lifecycle, including renewals and upsells.
• Identify high-impact revenue opportunities and coach your team to capitalize on them.
• Lead strategic initiatives across the CSM domain, managing stakeholders and overseeing complex projects.

Requirements

• 5+ years in Customer Success or client-facing roles.
• 3-5 years of leadership experience.
• Experience managing complex projects and stakeholders.
• Strong analytical and problem-solving skills.
• Comfortable with tools like HubSpot (CRM), Monday.com or Asana (project management), Slack, Linear, Miro, Notion.
• Fluent in English (business level).

Culture & Benefits

• 25 days of paid vacation.
• 401(k) with competitive support.
• Flexible work setups for better work-life balance.
• Opportunity to join a fast-growing, dynamic startup making a real impact in global collaboration.