Senior API Onboarding Manager

TL;DR

Senior API Onboarding Manager: Guide and support inbound API partners through integration, certification, and go-live processes with an accent on technical troubleshooting, partner collaboration, and API documentation. Focus on managing partner relationships, ensuring high customer experience standards, and providing feedback for API improvements.

Location: Remote APAC

Company

hirify.global is a leading hospitality software provider powering properties worldwide with AI-driven solutions and a fully remote global team.

What you will do

• Guide API partners from initial contact through development, certification, and go-live.
• Provide technical assistance and troubleshoot API issues via Zendesk and Zoom.
• Gather and document technical requirements from partners.
• Create and maintain training materials and knowledge base content.
• Collaborate with Product and Development teams to suggest API enhancements.
• Ensure partner adherence to customer experience standards and qualification criteria.

Requirements

• Location: Must be based in APAC region for remote work
• Experience with REST APIs, XML, JSON, and technical documentation.
• Strong troubleshooting and analytical skills.
• Excellent English communication skills.
• Familiarity with Jira and Zendesk ticketing systems.
• Ability to collaborate across support, product, and engineering teams.

Nice to have

• Experience in hospitality and tourism industry.
• Business fluency in additional languages.
• Experience with API testing tools like Postman.
• Backend development and PHP experience.

Culture & Benefits

• Fully remote work with a global team.
• PTO according to local labor laws and paid parental leave.
• Corporate apartments available in San Diego and São Paulo.
• Monthly Wellness Fridays for extended weekends.
• Home office stipend based on country of residence.
• Professional development opportunities including hirify.global University.