Junior Onboarding Manager

TL;DR

Junior Onboarding Manager (Project Management): Supporting customers through onboarding and integration with a focus on smooth setup, training, and collaboration. Focus on managing onboarding progress, resolving customer queries, and growing responsibilities in a dynamic hospitality tech environment.

Location: Hybrid in Munich, Germany

Company

hirify.global is an AI-powered, API-first property management platform transforming hospitality operations with modular and customizable technology.

What you will do

• Support customers throughout the onboarding process ensuring smooth integration
• Collaborate with senior onboarding specialists and internal teams to address customer needs
• Guide customers through setup, configuration, and training
• Monitor onboarding progress, track milestones, and meet timelines
• Communicate proactively to resolve customer questions and feedback
• Continuously learn and take on more responsibility within the role

Requirements

• Fluency in English and German
• Motivation to learn and develop in a fast-paced environment
• Proactive and solution-oriented mindset
• Excellent communication, organizational, and multitasking skills
• Some experience or internship in customer onboarding, support, or software implementation (SaaS or hospitality experience is a plus)

Culture & Benefits

• Diverse international team with over 20 nationalities
• Growth opportunities with feedback reviews and learning budget
• Autonomy and ownership in a transparent, collaborative environment
• Flexible and remote work options including hybrid setup
• Free public transport across Germany
• 30 days paid vacation and health & wellbeing memberships