Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Managing strategic customer relationships and ensuring long-term value realization across enterprise accounts with an accent on adoption, retention, and account growth. Focus on delivering outcome-oriented QBRs, driving platform adoption, and resolving complex escalations.

Location: Remote - USA

Salary: $139,440–$164,000 USD

Company

hirify.global is a cybersecurity company developing AI-powered solutions to protect enterprise accounts.

What you will do

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery.
• Deliver outcome-oriented QBRs/EBRs and lead success planning.
• Drive platform adoption and feature engagement through best practices and education.
• Monitor account health using data-driven insights; proactively identify risks and lead mitigation efforts.
• Resolve complex escalations with timely communication and a focus on long-term customer trust.
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes.

Requirements

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles.
• Proven track record managing complex customer relationships, including executive-level stakeholders.
• Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes.
• Technical familiarity with internet and networking technologies.
• Proficiency in CRM and support tools such as Salesforce and Jira.
• Bachelor’s degree in a technical field or equivalent professional experience.
• 25% travel required.

Nice to have

• Experience with security products.

Culture & Benefits

• Individual compensation packages are based on factors unique to each candidate.
• Eligible for a bonus, restricted stock units (RSUs), and benefits.
• hirify.global is an equal opportunity employer committed to diversity.
• Secure hiring practices including video interviews and pre-employment checks.