Customer Solutions Expert (Fintech)

TL;DR

Customer Solutions Expert (Fintech): Engaging with qualified leads and evaluating customer applications to offer tailored unsecured loan recommendations, with an accent on providing expert guidance and building customer relationships. Focus on achieving sales targets while delivering exceptional customer service and contributing to product innovation.

Location: Manchester, England, United Kingdom (Hybrid: 3 days in office, 2 days remote)

Salary: £35k - £40k OTE (basic salary of up to £28k + bonus)

Company

hirify.global is a market-leading financial platform focused on helping users achieve greater financial well-being, now in an exciting growth phase with the recent acquisition of Aro.

What you will do

• Engage with a portfolio of fully qualified leads generated through online unsecured lending journeys.
• Evaluate customer applications and offer tailored recommendations for unsecured loan options using proprietary technology.
• Build and nurture customer relationships by understanding financial goals and offering personalised solutions.
• Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.
• Collaborate with the advisory team to support customers through their application process.
• Contribute to ongoing innovation by sharing ideas to enhance the customer journey.

Requirements

• Sales experience, ideally within financial services; familiarity with unsecured loans is a plus.
• A results-oriented attitude with a focus on achieving customer-centric outcomes.
• Commitment to delivering a standout customer experience.
• Strong organisational skills to manage multiple customer interactions in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• A keen eye for detail, with strong analytical and problem-solving skills.
• Flexibility to work in shifts, adapting to customer needs.

Culture & Benefits

• Competitive On-Target Earnings (OTE) with a strong basic salary and bonus.
• 25 paid holidays and a "duvet day" on your birthday.
• Hybrid work environment (minimum 3 days/week in-office for Level 6+ and 2 days/week for Levels 1-5).
• Private health and dental cover, including mental health support through Bupa and GP office visits.
• Life assurance scheme and up to 6% matched pension.
• Regular Lunch and Learns with guest speakers and continued investment into learning and development.
• Dog-friendly office with daily breakfast and free snacks.
• Access to discounts via Cobens Extras and free sports and social clubs.
• In-house psychotherapist and financial coach.
• Generous maternity and paternity plans.