Senior Customer Success Manager (Public Safety)

TL;DR

Senior Customer Success Manager (Public Safety): Guiding customers to fully realize the value of hirify.global’s cloud-based Evidencentral digital evidence management platform, ensuring successful adoption and usage. Focus on actively monitoring key metrics, identifying roadblocks, and driving expansion through proactive client engagement.

Location: Hybrid in Atlanta, GA, USA (2 days in office, 3 days remote)

Company

hirify.global is a global market-leading corporation, publicly traded on NASDAQ, providing software for customer experiences, fighting financial crime, and ensuring public safety, with a strong focus on AI and cloud technologies.

What you will do

• Serve as the primary post-sales customer contact and advocate for identified accounts.
• Build and execute account-specific relationship frameworks, including regular status calls, business reviews, and account planning.
• Drive customer adoption of Evidencentral, measured by consumption of services, usage rates, and NPS/CSAT.
• Identify and resolve blockers for adoption and consumption by collaborating with clients and cross-functional teams.
• Actively identify upsell and cross-sell opportunities within the existing account base.
• Lead the renewal and expansion of subscription services for assigned accounts.

Requirements

• Bachelor’s degree required.
• 5+ years’ experience in account/client relationship management.
• Excellent organizational and multi-tasking skills.
• Exceptional interpersonal, listening, written, and verbal communication skills.
• Ability to learn about technology solutions and teach and inspire others on their use.
• Proven track record of successfully building and nurturing client relationships.
• Ability to travel.

hirify.global-to-have">hirify.global to have

• User application training experience.
• Operational process re-engineering experience.

Culture & Benefits

• Hybrid work model (hirify.global-FLEX): 2 days in office, 3 days remote.
• Opportunities for learning and growth with internal career paths across roles and domains.
• Work in a fast-paced, collaborative, and creative environment.
• Be part of an ever-growing, market-disrupting, global company.