TL;DR

Customer Success Manager (Cybersecurity): Manage and grow revenue within an established client base using %hirify_global%'s cybersecurity solutions with an accent on customer relationship management, contract negotiation, and technical advisory. Focus on building strong customer engagement, driving renewals and expansions, and solving complex customer challenges in the cybersecurity domain.

Location: 100% remote from select locations or hybrid in Chicago, IL metro area

Company

%hirify_global% is a fast-growing cybersecurity product company providing zero-trust and zero-knowledge security solutions trusted globally by millions of users and thousands of organizations.

What you will do

Manage and grow revenue within assigned enterprise and SME accounts, meeting or exceeding sales targets.
Build and maintain strong relationships with senior management and C-level contacts.
Negotiate contract renewals, cross-sells, and upsells with clients.
Conduct technical and quarterly business reviews to align on business and technical goals.
Advise customers on cybersecurity best practices and product usage.
Collaborate internally to resolve customer issues and drive customer advocacy.

Requirements

Must have 1+ years experience in Account Management, SaaS Customer Success, or Sales roles
Strong technical knowledge of software integrations (SSO, Directory, etc.) and onboarding
Experience selling to Enterprise organizations and C-level executives
Excellent communication and interpersonal skills with autonomy and ownership
Working knowledge of Salesforce.com
Undergraduate degree preferred

Nice to have

Experience in Identity and Access Management (IAM) industry

Culture & Benefits

Medical, Dental & Vision insurance including domestic partnerships
Employer paid life insurance and supplemental life insurance options
Voluntary short and long term disability insurance
401k plan with Roth and Traditional options
Generous PTO plan including bereavement and jury duty leave