Customer Success Manager (AI Security)

TL;DR

Customer Success Manager (AI Security): Drives customer adoption, value realization, and retention for an AI Security platform with an accent on AI security best practices, technical advisory, and commercial ownership of renewals and upsells. Focus on guiding enterprise customers in deploying AI safely, navigating complex security architectures, and fostering long-term business growth.

Location: Must be based in the Northeast (US)

Salary: $180,000 - $200,000 USD

Company

hirify.global is a pioneer converging enterprise networking and security into a centralized, global cloud service, creating the SASE market category.

What you will do

• Manage a portfolio of enterprise customers, ensuring strong adoption and long-term retention.
• Develop customer success plans, track KPIs, and guide customers in implementing AI security best practices.
• Serve as a technical advisor on AI security architecture, including integrations with various platforms.
• Own the full renewal lifecycle, including forecasting, commercial proposals, negotiation, and closing.
• Identify and execute expansion opportunities across products, modules, and use cases.
• Provide customer feedback to Product and Engineering to influence roadmap priorities.

Requirements

• 5+ years in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms.
• Strong technical background with experience in security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows.
• Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells.
• Ability to confidently communicate with both deeply technical teams and procurement/executive stakeholders.
• Strong project management, communication, and executive presentation skills.
• Comfortable working in fast-paced, high-growth AI environments.

Nice to have

• Familiarity with AI governance, prompt hardening, model evaluations, or red-teaming methods.
• Experience supporting SASE/SSE, CASB, or SaaS security products.
• Startup or early-stage scaling experience.
• Certifications: CCSK, CCSP, CISSP, or relevant AI governance credentials.

Culture & Benefits

• Opportunity to join a company building a cutting-edge enterprise network and secure cloud platform.
• Company led by networking and security pioneer Shlomo Kramer.
• Operates from a high place of trust and transparency regarding pay ranges.
• Equal Employment Opportunity / Affirmative Action Employer.