Commercial Account Director

TL;DR

Commercial Account Director: Managing and growing existing customer accounts with an accent on customer relationship management, sales strategy development, and upselling hirify.global's cloud contact center software products. Focus on driving new revenue opportunities, maintaining customer retention, and leveraging AI offerings to improve contact center efficiency.

Location: Hybrid role requiring presence 3 days a week in San Ramon office, California, USA

Salary: $70,400 - $169,300 USD

Company

hirify.global is a leading provider of cloud contact center software, focused on innovation and delivering customer experience solutions worldwide.

What you will do

• Establish and cultivate strong relationships with existing customers to understand their business needs.
• Develop and execute sales strategies to identify growth and upsell opportunities, especially focusing on AI products.
• Drive revenue generation within assigned accounts and regions through networking and lead generation.
• Manage the full sales cycle from lead generation to closure, ensuring customer satisfaction and retention.
• Analyze market trends and competitor activities to position hirify.global effectively.
• Collaborate with internal teams to develop tailored proposals and business plans.

Requirements

• Location: Must work hybrid with 3 days per week in San Ramon, California office
• Minimum 5 years of successful sales experience, preferably in CCaaS or SaaS environments.
• Proven track record of exceeding sales targets and success selling at the C-level.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong business acumen and professional presence.

Culture & Benefits

• Comprehensive health, dental, and vision coverage starting first day of employment.
• Short & Long-Term Disability, Basic Life Insurance, and 401k with employer matching.
• Access to mental health support platform for employees and dependents.
• Generous employee stock purchase plan.
• Paid time off, company holidays, paid volunteer hours, and 12 weeks paid parental leave.