Commercial Account Director (AI)

Location: San Ramon, California, United States; hybrid work with three required office days per week on Tuesday, Wednesday, and Thursday.

Salary: $70,400–$169,300 USD annual base salary, with potential performance bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software and cloud-based customer experience solutions to customers worldwide.

What you will do

• Manage relationships and account strategy for a defined portfolio of existing customers.
• Establish trusted-advisor relationships and identify new revenue opportunities.
• Develop sales strategies, business plans, proposals, and quarterly account reviews with internal teams.
• Identify and close upsell and cross-sell opportunities, with a strong focus on AI offerings for contact centers.
• Generate opportunities through networking, referrals, cold calling, associations, and regional events.
• Own forecasting, sales quotas, the full sales cycle, customer satisfaction, and retention.

Requirements

• At least five years of successful sales experience with a record of exceeding targets.
• Experience in CCaaS and/or SaaS sales is preferred, particularly with organizations having 100–3,000 agents.
• Demonstrated success selling to C-level decision-makers.
• Proven ability to hunt for new business, close deals, and manage complex sales cycles.
• Ability to work independently and collaboratively in a fast-paced, rapidly changing environment.
• Availability to work from the San Ramon office three days per week is required.

Culture & Benefits

• Team-first, inclusive, and diversity-focused working environment.
• Health, dental, and vision coverage from the first day of employment, with hirify.global covering the employee portion.
• Short- and long-term disability coverage, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support, including therapy, coaching, and mindfulness resources.
• Employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.