Solution Consultant (CX)

TL;DR

Solution Consultant (CX): Leading functional and technical sales for Playvox by hirify.global solutions with an accent on discovery, requirements gathering, and solution demonstration. Focus on articulating product value, managing customer requirements, and leading technical aspects of the sales process.

Location: Remote (USA)

Company

hirify.global is an innovation powerhouse excelling in AI, cloud, and digital, providing software products to over 25,000 global businesses for customer experiences, financial crime, and public safety.

What you will do

• Deliver demonstrations aligning Playvox by hirify.global portfolio with customer business challenges.
• Identify all functional and technical challenges of assigned accounts.
• Manage and interpret customer requirements, using discovery skills to anticipate needs.
• Influence clients that Playvox by hirify.global’s solution will best satisfy their needs.
• Lead technical and operational aspects of the sales process, including data integration and CRM connectivity.
• Assist with the definition and execution of successful proof of concepts (POC).

Requirements

• 7+ years of experience supporting software products and services.
• 3+ years of experience with Workforce Management as a vendor or user.
• Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices.
• Knowledge of SaaS solutions, APIs, and CRM connectivity, explaining functionality to business and technical teams.
• Exceptional presentation and demo capabilities.
• Ability to communicate from C-level executives down to Agent/Front Line level employees, conveying technical concepts effectively.

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• Experience/knowledge of CCaaS, CX, and CRM solutions (Salesforce, AWS, Zendesk, etc).
• Experience/knowledge selling a full suite of SaaS products.

Culture & Benefits

• Ambitious, challenging, and goal-oriented work environment.
• Opportunity to deliver extraordinary customer experiences globally.
• Work with a company known for innovation in AI, cloud, and digital technologies.
• Being part of a team recognized as a market leader in its domains.
• Equal opportunity employer committed to diversity and inclusion.