Customer Success Manager, German Speaking (AI)

TL;DR

Customer Success Manager, German Speaking (AI): Creating and sustaining happy, referenceable customers for an AI-powered email security platform with an accent on establishing and nurturing executive-level relationships, driving platform adoption, and ensuring value realization. Focus on anticipating and proactively de-escalating issues, maximizing ROI, and maintaining a feedback loop for product enhancements.

Location: Remote from the UK

Company

hirify.global is an equal opportunity employer that provides an AI-powered email security platform, committed to secure hiring practices and applicant privacy.

What you will do

• Serve as the customer's voice, providing internal feedback to maximize customer value and retention.
• Schedule, prepare, and deliver Business Reviews to prove ROI and drive renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI.
• Maintain a deep understanding of the product and roadmap to guide customer success and drive Adoption Score.
• Establish strategic, trusted advisor relationships at the highest relevant executive levels within customer organizations.
• Proactively monitor customer health, anticipate risks or issues, and identify remediation options.

Requirements

• Fluent in both English and German languages.
• 2+ years experience in a Customer Success Manager capacity.
• 5+ years experience in an enterprise SaaS product support environment.
• Strong experience building and developing executive-level relationships (CISO’s and CIO’s) at F500 companies.
• Strong technical troubleshooting skills and previous experience with Internet and networking technologies, including email security products.
• Bachelor of Science in Computer Engineering/Computer Science, Electronics and Communications Engineering or equivalent technical knowledge/work experience.

Culture & Benefits

• Equal opportunity employer with a commitment to diversity.
• Emphasis on protecting applicant privacy throughout the hiring process.

Hiring process

• Video interviews and applicant identity validation at various stages.
• Successful completion of pre-employment checks required for a final offer.