Platform Product Engineer (AI, DevOps)

TL;DR

Senior Platform Product Engineer (AI, DevOps): Building and enhancing the internal technology platform for an AI-native CRM, treating it as a product for development teams. Focus on implementing robust tooling, CI/CD pipelines, and infrastructure-as-code, underpinned by Site Reliability Engineering principles to ensure high reliability, scalability, and performance.

Location: London, United Kingdom (Hybrid)

Salary: £80,000–£95,000

Company

hirify.global is building the first AI-native CRM, designed for the most ambitious go-to-market teams.

What you will do

• Implement, maintain, and continuously improve foundational platform infrastructure using declarative IaC tools.
• Act as first-line responders for critical system incidents, diagnose, resolve, and drive a culture of blameless post-mortems.
• Own and evolve the stack of supporting tools necessary for operational excellence and developer enablement, including CI/CD pipelines.
• Implement and manage robust observability systems for monitoring, logging, and distributed tracing.

Requirements

• Demonstrable, hands-on experience applying core DevOps and Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems.
• Deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post-incident review.
• Expertise in one or more major public cloud providers (AWS, GCP, or Azure), encompassing network configuration, security best practices, compute services, and managed services.
• In-depth knowledge of container technologies, specifically Docker, and extensive experience orchestrating them at scale using Kubernetes (K8s).
• Proficiency in one or more modern software languages (e.g., Typescript, Go, Python, Rust) for building high-performance, resilient production systems.
• Proven experience developing robust, maintainable, and well-tested automation scripts, services, and pipelines.

Nice to have

• Proven ability to drive cultural and process change that fosters a collaborative approach between development and operations teams.
• Proven background in implementing and managing centralised logging solutions (e.g., Splunk, DataDog).
• Familiarity with distributed tracing tools (e.g., Jaeger, Zipkin) and Application Performance Monitoring (APM) solutions.

Culture & Benefits

• Competitive salary and equity in an early-stage tech company.
• 25 days holiday plus local public holidays.
• Apple hardware.
• Private medical insurance through AXA.
• Pension contribution through Hargreaves Lansdown.
• Enhanced family leave.
• Team off-sites in fun places.