Key Account Manager

TL;DR

Key Account Manager (Sales): Managing strategic relationships with fund managers and investors to ensure exceptional customer experience and drive business growth with an accent on customer retention, upsell, and cross-department collaboration. Focus on building trust-based relationships, optimizing customer metrics, and scaling customer success strategies in a fast-growing fintech startup.

Location: Hybrid in Amsterdam, Netherlands

Company

hirify.global is an investment tech startup founded in Berlin in 2021, focused on digital transformation of private markets with a platform trusted by leading fund managers and institutional investors.

What you will do

• Serve as the strategic point of contact for fund managers ensuring seamless, high-quality customer experience.
• Lead the post-sales lifecycle including onboarding, growth, and upsell collaborating with multiple departments.
• Build deep, trust-based relationships and translate customer needs into actionable insights.
• Own and optimize key customer metrics such as NPS, retention, and escalation management.
• Collaborate with Head of Customer Success to refine and scale customer success strategy.

Requirements

• Location: Hybrid work setup in Amsterdam, Netherlands
• 3+ years professional experience including 1–3 years in enterprise Account Management or Customer Success.
• Ability to manage complex, high-value customer relationships and engage senior stakeholders.
• Strong analytical and communication skills with ability to simplify complex topics.
• Proficiency in English; Dutch is a strong advantage.

Culture & Benefits

• Hybrid working setup with 28 days vacation plus public holidays.
• High-energy team culture built on ownership, ambition, and collective drive.
• Direct exposure to leading fund managers and institutional investors.
• Competitive compensation package.

Hiring process

• People Team Interview to discuss expectations, values, and career aspirations.
• Deep-Dive Interview with Head of Customer Success to explore role fit.
• Practical Interview with Customer Success Team to demonstrate account management skills.
• Final two-part stakeholder interview with Head of Operations and a Co-founder.