Community Support Specialist

TL;DR

Community Support Specialist (Customer Support): Providing technical support and managing community engagement across public platforms with an accent on customer communication, issue investigation, and feedback analysis. Focus on monitoring social channels, collaborating with product teams, and creating support content to enhance user experience.

Location: Must be based in the United States (San Francisco, New York hubs or remote within the US)

Salary: $112,000 - $215,000 USD annually

Company

hirify.global is a platform that empowers teams to streamline workflows and collaborate in real time on design and prototyping.

What you will do

• Monitor community and social channels providing technical support and managing escalations
• Identify trends and help scale support and engagement
• Partner with Design, Engineering, and Technical Quality Support to resolve complex issues
• Gather and translate customer feedback into actionable insights for product and research teams
• Create clear support content and assist with incident communication

Requirements

• Must be based in the United States
• 2+ years supporting users in a technical SaaS or community environment
• Excellent technical and written communication skills
• Fluency in English, written and spoken
• Availability to work weekends (Wednesday to Sunday or Saturday to Wednesday)

Culture & Benefits

• Equity and competitive benefits including health, dental, vision, and retirement contributions
• Parental leave and family planning support
• Mental health and wellness benefits
• Generous PTO and company recharge days
• Learning and development stipend and work from home stipend
• Cell phone reimbursement

Hiring process

• Video interviews with cameras on
• In-person onboarding required if hired